(1) The Information Service Provider collects fault symptoms after finding any fault occurring to the information network.

 

(2) The Exchange conducts fault warranty through the duty phone.

 

(3) The Exchange records the warranty information and analyzes the cause of the fault.

 

(4) The Exchange determines the fault type.

 

(5) If the fault belongs to the member, the Exchange will inform the member by telephone of the fault and the causes.

 

(6) If the fault is a link fault, the Exchange will assist the member to apply to the corresponding operator for fault warranty.

 

(7) For other faults, the Exchange will coordinate the third party to conduct troubleshooting.

 

(8) The member conducts its own troubleshooting.

 

(9) The operator conducts the troubleshooting.

 

(10) Through feedback, determine whether the problems have been solved.

 

(11) If the problems have not been solved, the member should start using the alternate system or the backup line.

 

(12) If the troubleshooting has been completed successfully, record the job log and end the work.